Frequently Asked Questions (FAQs)
Welcome to the Home’s Buddy Help Center! We’re here to help you shop, style, and live comfortably.
Sports Fan FAQs
What kind of sports-themed home decor do you offer?
At Home’s Buddy, we offer a wide range of sports-themed home decor items, including rugs, bedding sets, throw pillows, wall art, and more. Whether you’re a fan of football, basketball, soccer, or any other sport, we have products featuring your favorite team’s logos, colors, and imagery.
Can I find products for specific teams?
Absolutely! We have a huge selection of team-inspired decor from popular leagues and teams. Simply browse our collection, and you’ll find products that celebrate your favorite team — from local heroes to national champions.
Do you offer products for multiple sports?
Yes! We offer decor for a wide range of sports, including football, basketball, baseball, and more. No matter what sport gets your heart racing, we’ve got you covered with the perfect decor for your space.
Do you offer any seasonal or limited-edition team items?
Absolutely! We occasionally release seasonal collections and limited-edition items to help you celebrate the biggest games, championships, or special events in your team’s history. Keep an eye on our store for exclusive releases!
Product Information
How can I tell if an item is in stock?
If you can add the item to your cart, it’s in stock! If it’s unavailable, you’ll see a “Sold Out” notice on the product page.
Do product colors match what I see online?
We strive to show accurate product images, but color may vary slightly due to screen settings or lighting. If you’d like more photos or details, just reach out!
Shipping & Orders
How much does shipping cost and when is it free?
Our standard shipping rate is $6.99. Orders of $150 or more (after discounts or promo codes) qualify for free standard shipping.
How long does delivery take?
Typical delivery time is 14–21 business days, depending on inventory, carrier schedules, or unforeseen delays like weather or holidays.
Can I update or cancel my order?
You can cancel or amend your order within 12 hours of payment, free of charge. Email us as soon as possible to make changes.
What if I entered the wrong delivery address?
Please double-check your delivery details at checkout. If errors cause a failed delivery or extra fees, those costs will be the customer’s responsibility.
How do I cancel an order?
If you have just placed an order, received a confirmation email, and it has been within 12 hours since the order was placed, you can follow these steps to cancel your order:
- Step 1: Go to the email account you used to place the order on our website. Send an email to our support team at support@homesbuddystore.com.
- Step 2: Copy the following form, fill in the necessary information, and send the email to us.
Subject: I want to cancel order [enter order number from the confirmation email]
Body:
Dear Home’s Buddy,
I have just placed an order on your website, but I no longer wish to proceed with this order. Please cancel the order and refund my payment.
Here are my order details:
Email: [enter your email]
Order Number: [enter your order number]
Thank you very much!
- Step 3: Send the email, and we will review your request and process your refund.
Returns & Refunds
What’s your return window?
You may request a return or refund within 30 days of receiving your item if you’re not satisfied.
How do I report a product issue and request a return?
Here are the steps to report a product issue or request a return. Please note that whether your order is lost, defective, or you want to return it for any other reason, you can follow these steps:
- Step 1: Using the email you used to place your order, send an email to support@homesbuddystore.com.
- Step 2: Send us an email using the following template:
Subject: I want to report a product issue/report a lost order/request a return for order [enter your order ID]
Body:
Dear Home’s Buddy,
I want to report an issue with my order [enter the issue you encountered with your order].
I am not satisfied because:
[describe your dissatisfaction with the order]
I would like to:
[enter your desired resolution]
Thank you very much!
Note: If the order is defective, please provide us with pictures and videos of the product to expedite the process.
- Step 3: Send us the email, and we will respond to you as soon as possible.
Do I have to pay for return shipping?
No. If your return request is approved, we’ll send a prepaid return label at no cost to you. Return shipping is fully covered by us.
How long will my refund take?
The standard timeline for a refund is up to 23 business days: up to 5 days for evaluation, up to 15 days for the refund process, plus 1–3 days for bank processing.
Payment & Security
What payment methods are accepted?
We accept Stripe payments: Visa, MasterCard, Discover, and American Express. We do not support Cash on Delivery.
Is my payment information secure?
Yes. We use SSL encryption and do not store credit card numbers directly. Stripe tokenizes all payment data for your protection.
Privacy & Security
How is my personal information used?
We collect data such as your name, email, shipping address, and browsing activity to process orders, improve our offerings, and deliver personalized experiences. We do not sell your information — we only share it with trusted service providers for order fulfillment, marketing (with your consent), and fraud prevention.
How long is the data stored?
We retain personal info as long as needed for service delivery, legal compliance, or legitimate business purposes, in line with standard practices.
What are my privacy rights?
Depending on where you live, you have the right to access, correct, or request deletion of your personal data. California residents and residents of certain U.S. states also have the right to opt out of data sharing for advertising or profiling purposes. Contact us via email to exercise any of these rights.
Contact & Support
How can I reach customer service?
We’re available by email at support@homesbuddy.com and typically respond within 1 business day.
How do I track my order?
You’ll receive an Order ID and confirmation email after purchase. Use those credentials on our site to check your shipping status anytime.
What if my order is lost or missing?
If tracking shows an issue or your package appears lost, please email us with your Order ID. We’ll investigate and update you promptly.