Frequently Asked Questions (FAQs)

Welcome to the Home’s Buddy Help Center! We’re here to help you shop, style, and live comfortably.

Product Information

How can I tell if an item is in stock?

If you can add the item to your cart, it’s in stock! If it’s unavailable, you’ll see a “Sold Out” notice on the product page.

Do product colors match what I see online?

We strive to show accurate product images, but color may vary slightly due to screen settings or lighting. If you’d like more photos or details, just reach out!

Shipping & Orders

How much does shipping cost and when is it free?

Our standard shipping rate is $6.99. Orders of $150 or more (after discounts or promo codes) qualify for free standard shipping.

How long does delivery take?

Typical delivery time is 14–21 business days, depending on inventory, carrier schedules, or unforeseen delays like weather or holidays.

Can I update or cancel my order?

You can cancel or amend your order within 12 hours of payment, free of charge. Email us as soon as possible to make changes.

What if I entered the wrong delivery address?

Please double-check your delivery details at checkout. If errors cause a failed delivery or extra fees, those costs will be the customer’s responsibility.

Returns & Refunds

What’s your return window?

You may request a return or refund within 30 days of receiving your item if you’re not satisfied.

How do I request a return or refund?

Email us at support@homesbuddy.com with your Order ID, SKU, and photos or video of the issue. We’ll evaluate your claim and respond within 5 business days with next steps and Return label if approved.

Do I have to pay for return shipping?

No. If your return request is approved, we’ll send a prepaid return label at no cost to you. Return shipping is fully covered by us.

How long will my refund take?

The standard timeline for a refund is up to 23 business days: up to 5 days for evaluation, up to 15 days for the refund process, plus 1–3 days for bank processing.

Payment & Security

What payment methods are accepted?

We accept Stripe payments: Visa, MasterCard, Discover, and American Express. We do not support Cash on Delivery.

Is my payment information secure?

Yes. We use SSL encryption and do not store credit card numbers directly. Stripe tokenizes all payment data for your protection.

Privacy & Security

How is my personal information used?

We collect data such as your name, email, shipping address, and browsing activity to process orders, improve our offerings, and deliver personalized experiences. We do not sell your information — we only share it with trusted service providers for order fulfillment, marketing (with your consent), and fraud prevention.

How long is the data stored?

We retain personal info as long as needed for service delivery, legal compliance, or legitimate business purposes, in line with standard practices.

What are my privacy rights?

Depending on where you live, you have the right to access, correct, or request deletion of your personal data. California residents and residents of certain U.S. states also have the right to opt out of data sharing for advertising or profiling purposes. Contact us via email to exercise any of these rights.

Contact & Support

How can I reach customer service?

We’re available by email at support@homesbuddy.com and typically respond within 1 business day.

How do I track my order?

You’ll receive an Order ID and confirmation email after purchase. Use those credentials on our site to check your shipping status anytime.

What if my order is lost or missing?

If tracking shows an issue or your package appears lost, please email us with your Order ID. We’ll investigate and update you promptly.